Dear AmeriHealth Caritas Ohio Provider,

The location of dispute letters in the NaviNet Provider portal has changed. Effective July 30, 2026, providers can access dispute letters in NaviNet by:

• Navigating to Plan Central > Workflows > Patient Documents
  • Using the updated location to view all dispute letters by member name.
  • Discontinued: dispute letters will no longer be available under Practice Documents.

This update improves efficiency and reduces time spent searching for member-specific letters by:

• Displaying each letter clearly by member name.
• Eliminating the need to open multiple files to identify the correct member.